Refund policy
Cancellation Policy
As we aim to process orders as fast as possible we advise you to get in contact with us at info@avintora.com as soon as possible after ordering if you wish to cancel.
Most cancellations can be done within 1-2 hours of ordering (although please note even within this time frame it may not always be possible). If this time frame has passed and your order has been processed, once you receive it you can return it to us for a refund.
Return & Refund Policy
We want you to love your purchase. If something isn't right, we're here to help.
To start a return, you can contact us at info@avintora.com
Returns for Unused Items
If you purchased the product but haven’t opened or used it, you may return it within 60 days of receiving it. To be eligible, the item must be unused, unopened, in its original packaging, and in the same condition you received it.
To start a return, contact us at info@avintora.com. Our support team will respond within 48 hours. Please include your order number and reason for return.
If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs.
*We reserve the right to refuse a refund if the above conditions are not met*
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@avintora.com